Boeing IT
Engagement Lead + Product DEsigner
Enterprise Finance Tool MVP Product Definition
Facilitated and led discovery research to uncover opportunities for product development by learning about the current database workflows and pain points for finance data touch points within Boeing IT.
When kicking off the project we had to narrow the scope of our research as there were numerous data points within Boeing IT. We led prioritization activities to help understand where the most pain points were assumed which led to learning about finance data workflows.
Our findings uncovered bottlenecks and inefficiencies in the current workflow and validated assumptions about user concerns with software and tools. This provided evidence for developing a product that is easy to use and could bring workflows into one place.
Top Skills: Qualitative Research, Service Design, Persona Development, Design Strategy, Product Design, Product Development, IA/UX/UI
Discovery Research
We conducted user research by prioritized persona groups speaking to 20 participants to validate workflows and learn pain points.
Developing discussion guide questions for the assumptions we want to validate during user research
Service Design
To gain a complete understanding of the workflow we developed service design for the organization before and after the interviews.
We developed a service blueprint to help understand the organization and current workflows of our personas
Service blueprint poster:
We printed this diagram and kept it in the project area to revisit as we validated workflows through user research
Validated Personas
We created validated personas to take forward with product development.
Product strategy
We shared our research evidence and validated product strategy with stakeholders before beginning production.
Creative workshops
We facilitated various creative activities to help generate features to align with the product strategy.
Feature brainstorming:
We involved stakeholders by holding a brainstorm during our research findings meeting
Validating features with user stories:
The entire project team developed user stories to validate features based on our understanding of the personas through research. We dot voted the story that best aligned with our product strategy
Concept Design
Next step in the process was to develop design for our strategy and feature concept ideas.
A nice diagram for explaining process steps to reaching product design goals
Developing a user flow to align with our product strategy and feature concepts
Wireframe Sketches
To elaborate on the product solution for concept validation with users we sketched the designs.
Wireframe sketches of features and product concept before design
