Diagramming Validated Partnership Lifecycle for Non-Profit Organization
When analyzing the data from a qualitative communication study for Bixel Exchange we used service design to diagram the validated partnership lifecycle.
Informed by Research & Audience
First draft of partnership lifecycle
Ecosystem for organization's community and financial outreach
Service Blueprint of Finance Data Workflows
While facilitating a discovery research project we created this service blueprint and other diagrams to align with workflows.
This was created as a poster and hung in the project space for reference
The service blueprint started as a whiteboard activity
Experience Design
Based on the validated workflows from above we were able to develop product features that align with user needs.
Sketching wireframe concepts to align with validated workflows from the above service blueprint
Mapping Customer Journey & Behaviors
Analyzed research to create a customer journey for a company Accelerator project (see presentation).
Developing an infographic of Customer Behaviors
This was created for the research team at poster size to be placed around the office for employees to learn about the high-value customer journey
Early sketch of the behavior infographic
Validating News Production Workflows & Pain Points
Through user research we developed validated workflows of the user pain points through journalistic workflows.
We documented the validated workflows of our three prioritized personas and noted their pain points
We initially developed a service blueprint to understand what we wanted to validate through user research
Experience Diagraming & Design
Once we had validated the workflow we were able to develop features to align with the pain points we could solve for with technology.
User flow sketches that align with the workflows we identified
Wireframe sketches of the concepts created from the validated pain points